This service agreement is applied for Customization/ Development service provided by YouNet.

Quality Agreement

 Project is executed in full development life cycle as follows:

I. Development (Coding + Fixing bug) (50% of total project effort)

• Front End
  
  • Feature 1
  • Feature 2
  • Feature  …
• Back End
  
  • Feature 1
  • Feature 2
  • Feature …

II. Others: (50% of total project effort)

1. Analysis & Design

   • Requirement analysis
   • System analysis
   • System design
   • Team & Framework preparation
   • Internal estimation

2. Quality Control

   • Testing checklist development
   • Test execution

3. Project Management

   • Communication: Internal meeting & customer communication
   • Planning, tracking, management

4. Deployment

Quality agreement:

• Each milestone delivery output will have no blocker, major or critical bugs. 

• Blocker: Prevents developers or testers from performing their jobs. Impacts the development process.
• Critical: Crash, loss of data, corruption of data, severe memory leak.
• Major: Major loss of function, as specified in the product requirements for this release, or existing in the current
• Normal: Non-major loss of function.
• Minor: Issue that can be viewed as trivial (e.g. cosmetic, UI, easily documented).
• Final delivery is delivered without bugs.
• Effort of testing, verification and bug fixing  is not more than 35% of total project effort if the project is developed with Time Model approach. With this standard, we commit coding quality is in top-notch. 

Maintenance

• Delivered project has 30 days of maintenance from us  after final delivery (last payment).
• Be sure to backup your source code when we deliver final version as we do not keep the source code of customer.
• If there is no communication feedback from customer in 3 months,  the project  is considered as pending project and we do not keep source code of this project as well.

Property of Code

• Customer hires YouNet to make the source code and then customer is the party to own the code. YouNet has no right to reuse the code or to re-sell the code without permission of customer.

Non-disclosure Agreement

• YouNet is willing  to sign NDA given by customer as a way to protect property and security for customer.

Communication Tools

• Project Tracking Management System: jira.younetco.com
• Billing System: younetco.freshbooks.com
• Chat system: intranet.younetco.com (YouNet Social Intranet System)
• Working hours: 8:30 AM- 6:00 PM Monday-Friday, GMT+7 (Sunday – Thursday, Western Time).

Customer Care

• For anything that you are not happy with project team, please contact us at: 

Urgent Contact 

•  US call: (+1) 626 460-0248
•  Vietnam call: (84) 9 3762 8775